We’ve called on the City of Bend to ensure that any new public transit options that replace a public bus line are accessible to people with disabilities.
We have concerns about a proposal by the City of Bend to replace a public bus route that Cascades East Transit eliminated in July with an “on-demand” ride-hailing pilot project.
You can read the letter that we sent to Bend City Council members on November 27 about this issue.
In other cities, similar ride-hailing systems have resulted in wheelchair users being screened out from accessing the services in violation of the federal civil rights law.
So-called “demand responsive systems” have a record of failing to provide a way for wheelchair users to request an accessible transportation option through their web applications. This failure screens out wheelchair users from accessing the transportation system.